Need Help? Contact Us

Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with sign-up queries, verification, deposits, withdrawals and site performance through convenient channels such as live chat, email or phone. We aim for prompt, practical replies and will guide you through any account or technical matter to get you back to playing quickly and securely. If you prefer written contact, use the emails below and expect a reply within advertised working hours.

Department	Contact
Customer support	[email protected] (live chat & email)
General enquiries	[email protected] (billing & media)
Affiliate enquiries	[email protected] (programme team)
Phone	+44 20 7946 0821
Working hours	Mon-Fri, 09:00-18:00

Support via Email

Email is the preferred contact method for detailed requests, account-related issues or when documents are needed; please send correspondence to [email protected]. Include a clear subject line, up-to-date contact details and any reference numbers to avoid delays. We aim to reply promptly, and providing full information up front helps speed resolution with Lucky Carnival’s support team.

Contact Form

Name

<label for="email" style="font-size:13px;color:#222;">Email</label><input id="email" name="email" type="email" required autocomplete="email" placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;width:100%;box-sizing:border-box;"><label for="message" style="font-size:13px;color:#222;">Message</label><textarea id="message" name="message" required rows="6" placeholder="Message for Lucky Carnival. Please include your account ID if applicable and a brief description of your request." style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;width:100%;box-sizing:border-box;resize:vertical;"></textarea><button type="submit" style="padding:12px 14px;background:#0070c9;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly: most enquiries receive a reply within one business day. Simple requests are often handled the same day, while more complex issues that require account checks or third-party investigation may take longer depending on their nature. For urgent matters, use live chat for the fastest response.

Feedback

Your feedback matters to us. Please share any suggestions, ideas or problems you encounter so we can improve the site. All comments are reviewed carefully by our team and used to shape updates, fix issues and enhance the user experience. Send your thoughts via the contact form or email and we’ll consider them for future improvements.