Responsible Gambling at Lucky Carnival Casino

At Lucky Carnival we take responsible gambling seriously. We want every player to enjoy controlled play in a safe environment, so we provide clear tools and guidance to help you manage your activity. Our approach focuses on prevention, practical controls and easy access to support when it’s needed.

Player protection principles

We promote safer play by offering straightforward controls, staff training to handle concerns sensitively and clear information about risks. We do not welcome underage players and encourage sensible gaming choices. If you have any worries about your account, we will work with you to find a practical solution.

Activity-control tools

You can access a range of tools from your account area to help manage how you play:

• Deposit limits - set daily, weekly or monthly caps that suit your budget.
• Loss limits - limit how much you can lose over a chosen period.
• Session time limits and reality checks - reminders to help you keep track of time spent playing.
• Account breaks - short cooling-off periods you can apply instantly.
• Self-exclusion - longer blocks if you need an extended break from gambling.

Deposit and loss limits

Deposit and loss limits are adjustable and designed to be simple to use. You can change most limits yourself in the account settings. For some limit reductions or removals there may be a waiting period - this is to protect you and make sure changes are made responsibly. If you need help setting limits, contact our support team from within your account.

Time limits and breaks

Short session limits and scheduled breaks are useful if you want to restrict how long you play. Use the reality-check timers to remind yourself when it’s time to stop, or apply an account break instantly if you need time away.

Self-exclusion

If you decide you need to stop playing for a longer period, self-exclusion is available. You can self-exclude via your account or by contacting customer support. Self-exclusion prevents access to your account for the chosen period and helps you step away from gambling activity.

Signs of problematic behaviour

Watch for changes such as spending more than planned, chasing losses, neglecting other responsibilities or borrowing money to gamble. If you recognise these signs in yourself or someone close to you, consider using our controls or seeking outside support.

Tips for staying in control

• Set and stick to deposit and loss limits before you play.
• Use session timers and take regular breaks.
• Only gamble with money you can afford to lose.
• Talk to someone you trust if gambling starts to affect your life.

Professional help and support organisations

If you need extra help, specialist organisations can offer advice and treatment. In the UK these include GamCare, GambleAware and NHS services. Please visit their websites or helplines for confidential, professional support. You can also contact LuckyCarnival support through your account for guidance on tools and options available to you.