Privacy Statement
Welcome to the privacy policy for Lucky Carnival. This page explains how we collect, use and protect personal information when you use our site and services. We take your privacy seriously and set out below the types of data we handle, how we use it, and the choices you have about your information.
Types of data we collect
We collect data necessary to operate your account, process payments and provide customer support. This includes three broad categories described below.
Personal data
Personal data covers information that identifies you directly, such as your name, date of birth, postal address, email address and phone number. We also collect identity and verification documents where required for account checks and to comply with our responsible gambling practices.
Technical and behavioural data
Technical data includes IP address, device and browser details, operating system, and app or site usage logs. We record user activity on the site for security, fraud prevention and service improvement, for example login times, bets placed and game history.
Transactional data
Transactional data covers deposit and withdrawal records, payment method details and currency information. We use this data to process payments, manage disputes and carry out anti-money laundering checks as required.
How we use your information
We use personal and technical data to administer accounts, verify identity, process payments, provide customer support and manage responsible gambling measures. Transactional data helps us reconcile payments and investigate queries. We may also use aggregated, anonymised data for service analytics and to improve the site.
Data protection practices
We store information securely and limit access to authorised staff and service providers. We use standard security measures such as encryption for data in transit and access controls to protect accounts. While we take reasonable steps to protect data, no online transmission can be guaranteed entirely secure.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functions, remember your preferences and analyse site performance. Third-party providers may place cookies for analytics and advertising. You can control cookie settings through your browser, though disabling some cookies may affect site functionality.
User rights
You have rights to access the personal information we hold about you, request correction of inaccuracies and ask for deletion of your account information where applicable. You may also object to certain processing and withdraw consent for direct marketing at any time.
Access, correction and deletion of data
To request access, correction or deletion, contact us at [email protected]. We will respond to verifiable requests and provide guidance on what we can remove and any information we are required to retain for compliance or legitimate business purposes.
Information sharing and third parties
We share data with payment processors, identity verification providers and other service partners to deliver our services. We may also disclose information to comply with legal obligations, prevent fraud or protect the security of accounts. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time to reflect changes in operations or legal requirements. Material changes will be notified on the site. If you have questions about this policy or your data, please contact [email protected]. Thank you for trusting LuckyCarnival with your information.