Terms of Use

This page sets out the terms and conditions that govern your use of the Lucky Carnival online casino and sportsbook. It explains the relationship between us and our users, the rules that apply to accounts and activity on the site, and how we manage deposits, withdrawals and promotions. By registering or using the platform you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or allow others to use your account. We may require identity verification and documentation to process withdrawals or investigate suspicious activity. If we ask for documents, you must provide them promptly; failure to do so may result in withdrawal delays, account restrictions or suspension.

Verification and limits

We carry out checks to verify identity, payment methods and address. We may set deposit, loss or wagering limits on accounts and we may require additional information where transactions look unusual. We reserve the right to close or restrict accounts where necessary to protect players and the platform.

Eligibility requirements

Access to the service is limited to users who meet applicable legal requirements. You confirm that you are of legal age to gamble in your jurisdiction and that you are not acting on behalf of someone who is excluded. We do not permit play by self-excluded individuals or those in restricted jurisdictions; if you are unsure about eligibility, contact support before registering.

Acceptable platform use

Use the platform lawfully and honestly. Prohibited activity includes fraud, identity concealment, account manipulation, collusion, chargeback abuse and any attempt to circumvent our systems or promotional rules. We will investigate suspected misuse and may suspend accounts, confiscate funds or refuse withdrawals where we reasonably suspect breach of these terms.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that accompany each offer. These will set out eligibility, wagering requirements, game contributions and expiry periods. We do not guarantee the availability of any offer in all territories. Where promotion terms conflict with these general terms, the specific promotion terms apply.

Deposits and withdrawals

We support a range of payment methods including cards, e-wallets, bank transfer and certain cryptocurrencies. Deposits are subject to the payment provider’s rules and may be declined. Withdrawals are subject to verification checks and may be delayed until identity and source-of-funds checks are complete. We may apply minimum and maximum transaction limits and reserve the right to freeze withdrawals pending investigation of suspected fraud or abuse.

Dispute resolution

If you have a complaint, contact our support team via live chat or by email at [email protected]. We will investigate and aim to resolve issues promptly. If you remain dissatisfied, we will outline further escalation steps and, where available, the option to use independent dispute resolution. Use of such services may depend on your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are published constitutes acceptance. For questions about these terms, contact LuckyCarnival customer support.